Monash Health frameworks describe the systems in place to ensure that we continue to deliver high-quality care and exceptional patient experience. It is important to familiarise yourself with frameworks, such as:
The frameworks are easily accessible via Prompt or the Quality and Safety Unity resources intranet page (below).
The Accreditation Bulletin is a weekly communication to keep you up to date with what you need to know and do in the lead up to accreditation (7-11 June). You can view and download previous Bulletins below.
Preparing for accreditation is about ensuring you feel confident and comfortable when you meet with the assessors.
Remember, assessors are not there to test or trick you. They genuinely want to know how you provide patients with safe, appropriate and effective care. Be calm and confident. Talk about the great work you do! It’s ok to mention challenges if you think it’s warranted but also discuss the ongoing improvement work to address them.
Below are guides, factsheets and area-specific sample questions for doctors, clinicians, food service employees and environmental services assistants. Download them, print them out, discuss them with your teams and put them on your employee noticeboards.
Providing high-quality, comprehensive care is one of the most important things we can do as a health service. It’s critical we communicate and correctly document the care we provide so you’re your team members, and other clinicians associated with your patients’ care get the complete picture.
Accreditation gives us the opportunity to showcase the collaborative clinical work we do in caring for patients. To help you prepare, we’ve created Quick Reference Guides (QRGs) to help you connect and demonstrate how the EMR facilitates comprehensive care.
The ‘EMR and Comprehensive Care’ QRGs have been created for medical, nursing and midwifery, pharmacy, allied health and administrative employees and are available below.
Audits are an ongoing piece of work and something that we need to continue as part of our everyday practice.
Conducting an audit is only one step in successful quality improvement. It’s what you do with your results, and how you fix things, that really counts.
There are two audits your teams should be focusing on:
Many areas have their own specialised audits. Please make sure you have actioned and documented the results.
Ensuring this work is up-to-date, accurate and specific to your area means that meaningful and ongoing quality improvement can occur and that we can continue to deliver safe and high-quality care.
Ensuring your ward and quality boards are up-to-date is an important part of becoming accreditation ready. It’s also crucial to our day-to-day work and commitment to safety and quality.
Your unit’s Welcome to ward board is often the first thing patients, their loved ones and other visitors see when entering your area and helps orientate them when they might be feeling nervous or have questions. It’s essential that this information is up-to-date, accurate, and reflects the great work happening in your ward.
Likewise, your quality board is an important tool in maintaining the visibility of your practice and ensuring you are continuing to deliver safe and high-quality care to our community. It’s also a great place to attach a print out of the latest Quality Care newsletter for your team’s reference.
The procedure for Welcome to Ward and Quality Boards is available on PROMPT.
Checklists have been specifically designed to help you get accreditation ready and are available at the links below.
Remember – many of the actions in the checklists should be undertaken every day. There’s no such thing as ‘set and forget’ in delivering excellent patient care. Embed the ‘small’ things in your everyday work to ensure we continue delivering outstanding health care to our community.
Print them out, discuss with your teams and put them on your noticeboards.
PICMoRS is a quality improvement and assessment preparation pneumonic that was designed to help assessors of the National Safety and Quality Health Service (NSQHS) Standards to undertake assessment for accreditation.
PICMoRS stands for: Process; Improvement; Consumer participation; Monitoring; Reporting and Systems.
During accreditation, assessors may use the PICMoRS method to determine Monash Health’s quality systems and clinical
governance operations in regards to the NSQHS Standards.
It’s now easier than ever to log in, locate and complete your mandatory and targeted training via LATTE.
Now, when you log in to LATTE, the targeted training packages (as well as the mandatory packages) you are required to complete will be automatically assigned to you and be featured under “My Required Learning” on the Latte homepage.
All Monash Health employees are required to complete their mandatory training, such as iBelong and fire training, regardless of role.
Targeted training is specific to your role, and you must complete the courses that have been allocated to you.
Completing your training is now easier than ever. All you need to do is log in to Latte, and the targeted and mandatory training courses you are required to complete will be automatically assigned to you and featured under “My Required Learning” on the Latte homepage.
Every employee is allocated an occupational category, specialty and management level in our Position Management database. We use this information to create audience groups. Targeted training courses are then allocated to the relevant audience group(s).
Overall, and for most employees, the training takes less than 90 minutes per year. Many of the course modules are short and can be completed in bursts (you can pause and return to your training if required).
Latte will send you notifications via email as a reminder when there is something new or when you are due to redo a course. If you are completing your training before the due date, remember to click on the ‘Reset Completion’ button on the course page prior to doing your training (so that a new completion date is recorded).
Don’t forget that Latte can be accessed on-site or remotely via your laptop/computer, tablet or mobile device, via learning.monashhealth.org/
Some of the names of Latte courses were not consistent with the names used in the Targeted Training reports and dashboards on Power BI.
It’s important to note that the course codes won’t change, but to improve reporting consistency, the BI team have updated the names/descriptions of a handful of courses (outlined below) to align with the course names in Latte.
|Course code||Previous course description in BI||New course description in BI|
|IQCP01||Consumer Participation||Partnering with Consumers|
|NMMP01||Preventing Managing Pres||Prevent & Mng Pressure Injuries|
|NMTV01||WEB-Fam Violence Workplace Response 1hr||Family Violence – Managers|
|PHMS01||Medication Safety||Intro to High Risk Meds|
The process and requirements for mandatory and targeted training are outlined in the Mandatory and Targeted Training procedure on PROMPT. The procedure includes:
If you have any queries about LATTE, please email firstname.lastname@example.org.
Need some help accessing and using Power BI to find, monitor and report on targeted training? We’ve developed a new and easy to follow ‘Power BI Targeted Training Dashboard’ Quick Reference Guide (QRG).
From how to access Power BI to filtering by course, program, cost centre and/or occupational groups, this QRG will help you and your teams find reports, dashboards and data analysis to monitor performance and compliance.
As an employee of Monash Health, you are required to complete mandatory and targeted Quality and Safety training.
National Standards training is available on the Monash Health Learning platform, Latte.
Download the relevant factsheet below to discover which mandatory and targeted training courses you need to complete.