Delivering comprehensive care through the EMR and hybrid model

Delivering comprehensive care through the EMR and hybrid model

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Providing safe effective, comprehensive care is one of the most important things we do as a health service. It’s also a great thing to discuss with our Accreditation assessors in August. 

Whether you’re using the EMR or a hybrid model (paper-based and EMR), Accreditation gives us the opportunity to showcase the collaborative clinical work we do in caring for patients.  

Showcasing how you use the EMR  

We have created QRGs, which show you how the EMR facilitates comprehensive care. Assessors may ask you to show them a patient’s care in EMR – talk through the care plan and be proud of the care you give to your patients.  

The ‘EMR and Comprehensive Care QRGs’ are available on the Accreditation website and have been created for medical, nursing and midwifery, pharmacy, allied health and administrative employees. You can directly access these documents below. 

What if my team uses a hybrid model? 

Remember, comprehensive care involves teams of health professionals working together and communicating effectively to plan, manage and coordinate care for patients, using all methods available to them.  

If you work using the hybrid model (I.e. EMR and paper), be sure to showcase this to assessors. Talk about the systems you use, the processes you have in place and how they all work together to deliver patient-centred care and facilitate safe and informed decision-making.  

To help you prepare, there are resources available for you to access on the EMR website about how to use the EMR in inpatient areas that also use paper documentation.  

You can also directly access the resources below. View them on the EMR Website, print them out, discuss them with your teams and put them on your employee noticeboards.   


Anaesthesia Hybrid Workflow 


Maternity Hybrid Workflow QRG 

Mental Health 

ED Mental Health Workflow including Compulsory Orders Workflow 

IP Mental Health Compulsory Order Leave, AWOL and Transfers Workflow 

IP Mental Health Compulsory Orders Workflow 

Monash Health MET Call/Code Blue 

EMR MET Call and Code Blue Workflow Poster 

Monash Health TCP 

EMR TCP admission and inpatient medication supply Workflow Poster 

Muti-Active Encounters 

Multi-active Encounter Transfer: Medical Treatment Workflow (including Oncology, Dialysis, Day Infusion and Imaging) 

Multi-active Encounter Transfer: Procedures Workflow (including Endoscopy and Cath Lab) 


Chemotherapy Day Unit Inpatient Key Documentation Fact Sheet 

Ward 2 Medical Oncology Key Documentation Fact Sheet 

Ward 2 Medical Oncology Haematology Day Infusions Workflow Poster 

Ward 44 Infusion Chairs Inpatient Key Documentation 

4C Reef Children’s Cancer Centre Inpatient Key Documentation 

Haemodialysis Hybrid Workflow 

Use the hybrid model resources to reinforce and embed our business-as-usual workflows to ensure you feel confident and comfortable conveying the great work you do to the assessors in August. 


Approved by Kate Macdermid. 

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