02 Jun Accreditation Bulletin: 2 June 2022
Thursday, 2 June 2022
Our Accreditation assessment is in 11 weeks; less than 74 days away.
Preparing for Accreditation is about ensuring you feel confident and comfortable when you meet with the assessors in August, to convey the great work that you do every day to deliver high-quality care and a positive patient experience.
For all the latest information, resources, and tools you need to be Accreditation-ready, including guides on how to speak with assessors, visit the employee Accreditation website.
Here are the top things you can do to ensure we remain on track for Accreditation:
- Download, review and share the Accreditation checklists
- Download, share and practice with the Speaking with assessors guide and sample questions and answers
- Download, read and discuss the EMR, documenting and comprehensive care Quick Reference Guides (QRGs)
Continue getting Accreditation-ready with some of our helpful resources and guides. Read, download, print them out, discuss them with your teams and put them on your employee noticeboards.
Accreditation checklists have been specifically designed to help you get Accreditation-ready and are available for doctors, clinicians, non-clinical employees, and managers.
It is important to remember that many of the actions in the checklists should be undertaken every day, as part of delivering safe, timely, effective, and person-centred care.
Use these checklists as a guide to embed the ‘small’ things into your everyday work to ensure we continue delivering outstanding health care to our community. You can find the checklists on the Accreditation website and they can be accessed directly via the links below.
Speaking with assessors guide and sample questions and answers
Preparing for Accreditation is about ensuring you feel confident and comfortable when you meet with assessors during Accreditation week.
When the assessors ask you questions, they are not trying to test or trick you, they are offering you the opportunity to show them how you provide patients with safe and effective care – and talk about the great work you do!
To help you feel prepared when you meet with the assessors in August, we’ve developed a helpful guide, and a series of factsheets covering some of the questions assessors may ask. They are available on the Accreditation website and have been linked below.
- Speaking with Assessors Guide
- Sample Assessor Questions – Doctors
- Sample Assessor Questions – Clinicians
- Sample Assessor Questions – Food Services Employees
- Sample Assessor Questions – Environmental Services Assistants
Accreditation brag lists
To ensure you feel comfortable talking with the assessors, create a brag list so that you can talk about all the great work you do!
Your brag list should be specific to your team but can also include your team’s involvement with projects that Monash Health has rolled out. Here are just some examples:
- EMR or hybrid model (paper based and EMR)
- Vaccination project
- Monash Health Experience surveys
- Smart pumps
- Resuscitation trolley standardisation
- ED emotional experience workshop
- Patient Experience Week
- Pressure injury projects in community and ICU
- Falls champion program
- Patient Clinical Alerts improvements
- Bedside communication boards
- Children’s admission activity book
- Staggered admission times
- Welcome to ward videos
EMR, documenting and comprehensive care Quick Reference Guides (QRGs)
Providing high-quality, comprehensive care is one of the most important things we do as a health service. It’s critical we communicate and correctly document the care we provide so that the rest of the team members and other clinicians associated with the patient have the complete picture for decision-making.
Accreditation gives us the opportunity to showcase the collaborative clinical work we do in caring for patients. To help you prepare, we’ve created QRGs, which show you how the EMR facilitates comprehensive care.
Assessors may ask you to show them how the EMR facilitates comprehensive care, so please ensure you have read and are familiar with these QRGs.
The ‘EMR and Comprehensive Care QRGs’ are available on the Accreditation website and have been created for medical, nursing and midwifery, pharmacy, allied health and administrative employees. You can directly access these documents below.
All managers are requested to share these updates with their teams and discuss them at meetings and handovers. Please print a copy and display it in communication books and on employee noticeboards. If you have any questions or concerns, please contact us.
For Accreditation information and resources, please visit the Monash Health employee Accreditation website.